Frequently Asked Questions | SheaMoisture

Our Brand Purpose
Sofi Tucker started selling Shea Nuts at the village market in Bonthe, Sierra Leone in 1912. By age 19, the widowed mother of four was selling Shea Butter, African Black Soap and her homemade hair and skin preparations all over the countryside. Sofi Tucker was our grandmother and SheaMoisture is her legacy.

Learn more about our story and what we stand for here
We are naturally sourced, sustainably produced goodness. Made with love for you and your body. Pioneering fair trade through Community Commerce at home and abroad. We strive to be sulfate free, paraben free and more, whenever possible. Tested on our family for four generations. Never on animals. Learn more about our brand purpose click here.
At SheaMoisture we invest proceeds from every purchase into the community. When you purchase SheaMoisture, you are investing in women globally. Our educational and entrepreneurial programs are designed to create an inclusive and thriving society from North America to Africa. To date, you have helped us fund millions in education, healthcare, safety and fair wages.

Learn more about our community commerce initiatives here
Sustainability Commitments
SheaMoisture products are cruelty free. We do not test on animals, we are not affiliated with any companies which test on animals, and we do not sell in parts of the world that require animal testing. In fact, in most parts of the world there is a trend towards the banning of animal testing, so savvy ingredient suppliers have provided cruelty-free ingredients for many years now.
SheaMoisture bottles and jars are made of 25%-50% PCR resin (post-consumer recycled resin).
About Our Products
To shop online, visit https://www.sheamoisture.com/ca/en/ and find your desired product page, then click the "Buy Now" button to view availability with our online retail partners.
SheaMoisture is available across Canada. If you are having trouble finding a product in store, you may want to speak with your store manager and ask them to order it.
Using the right shampoo makes all the difference. Discover SheaMoisture’s shampoos created to hydrate, refresh, restore and help repair your hair, whether you have kinky, coily, curly, wavy, or straight hair.

Discover our complete SheaMoisture hair care collection page.
Because skin care is self-care, SheaMoisture Bath & Body products for men and women are designed to help restore, nourish and moisturize your skin with love. Our collections of body wash, body lotion, bar soaps and more are made with naturally-derived ingredients to keep your skin cleansed and refreshed.

Discover our complete SheaMoisture bath and body products here.
Yes! The SheaMoisture Men collection was designed to provide head to toe care for men of colour. From hair care to beard care to body care, our collections keep you looking fresh and feeling even fresher.

Discover SheaMoisture’s products for men here.
The heritage of the SheaMoisture brand is in hair care for the textured hair for women of colour. The founders of the company are a family from Liberia. The images you see on Facebook reflect our heritage...it is the DNA of our brand. However, the community of this brand—including employees and consumers—is wonderfully diverse. We are grateful for this diversity and celebrate it. We hope this answers your question.
Treat, maintain and style straight hair with SheaMoisture Type 1 hair products, suitable for hair types 1A, 1B and 1C. Your hair will feel nourished, strengthened and restored with naturally derived ingredients and certified organic Shea Butter.

Discover SheaMoisture’s best products for type 1A, 1B and 1C hair types here.
Keep wavy hair looking and feeling its best with SheaMoisture Type 2 hair products, suitable for hair types 2A, 2B and 2C. Made with naturally derived ingredients and certified organic Shea Butter, our products keep your waves frizz-free, radiant and moisturized.

Discover SheaMoisture’s best products for type 2A, 2B and 2C hair here.
Blessed with naturally curly hair? SheaMoisture Type 3 hair products are suitable for hair types 3A, 3B and 3C. Made with naturally derived ingredients and certified organic Shea Butter, our products keep your hair restored, hydrated, moisturized and detangled with the perfect amount of bounce.

Discover SheaMoisture’s best products for 3A, 3B and 3C hair types here.
Care for coily and kinky hair with SheaMoisture Type 4 hair products, suitable for hair types 4A, 4B and 4C. Formulated with naturally derived ingredients and certified organic Shea Butter, our products help your curls stay hydrated, strong and nourished all day long.

Discover SheaMoisture’s best products for 4A, 4B and 4C hair types here.
Take our quiz to Find Your Shea and discover which products are right for you!
Treat, maintain and style straight hair with SheaMoisture Type 1 hair products, suitable for hair types 1A, 1B and 1C. Your hair will feel nourished, strengthened and restored with naturally-derived ingredients and certified organic Shea Butter.

Discover our products for straight hair here.
For dry scalp we recommend exploring the African Black Soap collection, which features gentle yet effective deep cleansing and clarifying products for dry hair and skin. Made with African Black Soap, Bamboo Charcoal and Tea Tree Oil, this collection helps soothe and revitalize dry scalp and skin.
Sign up to our newsletter and be the first to know about exciting offers, product updates and more from SheaMoisture.
The African Black Soap Bamboo Charcoal Collection does an excellent job removing debris from the scalp and hair and provides a deep clean. The Collection can lift away pre-wash treatments, excess oil, and flakey build-up, while soothing the scalp. Another option for oily hair is the 100% Virgin Coconut Oil Collection, as it lifts away impurities and oil.
A method to determine your hair porosity is to perform the hair strand in a glass of water test. Fill a cup with room temperature water, grab loose strands of hair from different areas of your head and insert into the cup of water. If the hair strand sinks quickly to the bottom, you have high porosity hair. If your hair floats at the top of the water, you have low porosity, and if it slowly sinks you have normal to medium porosity.
SheaMoisture has three products that are safe for colour treated hair:

Safety and Dietary Information
All the SheaMoisture products are safe to use during pregnancy. Every SheaMoisture product is naturally scented and contains no chemicals such as petroleum, parabens, sulfates and phthalates. All SheaMoisture products are formulated without sulfates, phthalates, mineral oil, parabens and petroleum.
Usage instructions are available on our website on each product’s detail page. You can also find usage instructions directly on the back of your product.
No, SheaMoisture is not vegan.
All of our products are sulfate free and safe for colour treated hair.
Try our Residue Remover Shampoo containing Tea Tree and Borage Oil to deep cleanse, purify and nourish your synthetic and natural hair. This gentle, yet effective hydrating, sulfate free and anti-residue shampoo gets rid of excess buildup from bonding glue after removing your wig or weave.
Feedback and Suggestions
We are sorry to hear you have had this experience. Please get in touch to tell us more.