Sundial Brands Return Policy
Effective Date: 05/27/2014
Returns, Exchanges & Refunds
Thank you for shopping at SheaMoisture.com. Once an order has shipped, we do not accept returns or exchanges.
Purchases Made Through Retailers
Please contact the store you purchased from for a return or exchange. We are unable to provide a return or exchange for a purchase made through a retailer.
Canceling An Order
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been in packed or staged for shipping.
Damaged or Defective Products
Damaged or defective products may be returned to SheaMoisture.com after contacting [email protected] Please submit photo images of the damaged or defective product.
The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
Once an order has shipped, SheaMoisture is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
If the carrier is unable to assist with finding the package, please contact us at [email protected] with the case number provided from the carrier and we can assist you further.
Shipping Lead Time
All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped.
Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has shipped.
How To Return Your Item
Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return.You can contact us if you have any questions at[email protected]in regards to returning an item. Any orders returned to our facilities without receiving authorization first will not receive a refund or exchange
You will be responsible for paying for the returned shipment. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions regarding our Return Policy, practices, or your use of our sites or applications, please contact us at [email protected] or using the information below:
11 Ranick Drive South
Amityville, NY 11701
* I agree with the terms of SheaMoisture.com return policy.