Sundial Brands Return Policy

Effective Date: 05/27/2014

Returns, Exchanges & Refunds

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If you are not entirely satisfied with your purchase, we're here to help.

Returns & Exchanges

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been in packed or staged for shipping.

Sale items

Unfortunately sale items cannot be refunded.

Damaged or Defective Products

Damaged or defective products may be returned to after contacting [email protected] Please submit photo images of the damaged or defective product.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your damaged item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Lead Time

All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped.

Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has shipped.

How To Return Your Item


Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return.You can contact us if you have any questions at [email protected] in regards to returning an item.

Contact Us

If you have any questions, please contact us at [email protected]

If you have any questions regarding our Return Policy, practices, or your use of our sites or applications, please contact us at [email protected] or using the information below:

Sundial Brands
11 Ranick Drive South
Amityville, NY 11701
[email protected]

* I agree with the terms of return policy.