Free shipping on orders $35 and up
PAYMENT:
What are the forms of payment you accept? Do you accept PayPal? I received an error message that my order cannot be completed but I was still charged. Why? Do you accept debit cards? Do you accept gift cards? If you accept PayPal, can I use my PayPal account which has an international card attached to it? Do you accept money orders? Can you provide me a discount code for my order? PRODUCT:
I am trying to purchase a specific product and there is no “Add to Bag” option available or it says “Not For Sale,” what does this mean? Where can I find your products at a store near me? Your Store Locator comes up with no results in my area. Where can I purchase? Why is the consistency different from the product I just ordered to the one I already have? How do I make a return for my purchase I made through a retailer? How do I make a return for a purchase I made online? Where can I get some samples? What if I had an allergic reaction to your product? How do I check if a product has a certain ingredient? DELIVERY:
After I place my order, when will my order ship? How come the tracking number isn’t working? Can I pick up my order instead of having it delivered? I have a rush order. Can it be delivered Saturday? The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package? Do you ship internationally? Do you ship to PO Boxes? Do you ship to military locations (APO/FPO/DPO)? How do I receive Free Shipping on my order? How fast is Free Shipping? When I enter my shipping address, I am receiving an error that my address is invalid? How do I update/cancel my order?