Don't listen to the answer from Shea Moisture, that is NOT TRUE and pure misinformation and pseudoscience. No, your skin does not "feel" let alone get irritated from "toxins being drawn out". That's not how it works, like at all, and even if a product did truly "draw out toxins" (and not just dirt and oils, as is really the case) it would not, under any circumstances, cause irritation or discomfort. If a product were truly neutralizing irritants, then it would feel, well, BETTER as the irritants are removed. Makes sense, no? If you feel irritation, it is because your skin is irritated. Even with ingredients like retinol where irritation is normal and to be expected at first, it is still just that-irritation, and not some magical shedding of toxins. So the reason this product causes irritation is because IT IS irritating. In other words, this product IS the irritant/"toxin". As for which specific ingredient(s) is responsible, I'm not sure, but if I had to guess I wouldn't be surprised if it's one or more of the essential oils that they refuse to divulge, many, almost all, essential oils are known to be irritating to skin and are not generally good for your skin at all, contrary to popular belief, most of them should be avoided by most people. Even when they do no harm, few do anything beneficial for your skin and are only there for fragrance. Fine in a hair product, unnecessary (at best) in skin care. And when almost everyone is having the same reaction, it is NOT a case of "well, different people react to different things" like the brand is trying to say in the answers here. It obviously contains a near universal severe irritant and should be avoided.
Now let's see if this actually gets posted. I'll give props to shea moisture if so. Btw, I LOVE shea moisture in general, but the q&a sections always make me mad because they seem to have a habit of not answering questions truthfully and transparently. Sometimes they even blatantly lie (like about reformulations). If you're reading this Shea Moisture, this NEEDS to stop. Change your ways or get a new q&a person, because I love your company as a whole, but I've really lost some respect for you guys since reading your "answers", not just here either, I see less than truthful answers on every product page. Sorry for the rant, but it's really not cool, you guys are supposed to be an ethical company and that should extend to how you communicate with your customers. It shouldn't take another customer to have to answer a question in good faith because you guys choose to mislead and spread misinformation instead of "looking bad". Well guess what, this makes you look way worse than a bad product alone would.
Date published: 2020-04-18