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Sundial Brands Return Policy
Effective Date: 05/27/2014
Returns, Exchanges & Refunds
Thank you for shopping at SheaMoisture.com.
Unfortunately sale items cannot be refunded.
Returns & Exchanges
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been in packed or staged for shipping.
Damaged or Defective Products
Damaged or defective products may be returned to SheaMoisture.com after contacting firstname.lastname@example.org. Please submit photo images of the damaged or defective product.
The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
Once an order has shipped, SheaMoisture is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
You will be responsible for paying for your own shipping costs for returning your damaged item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Lead Time
All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped.
Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has shipped.
How To Return Your Item
Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return.You can contact us if you have any questions at email@example.com in regards to returning an item.
If you have any questions, please contact us at firstname.lastname@example.org.
If you have any questions regarding our Return Policy, practices, or your use of our sites or applications, please contact us at email@example.com or using the information below:
* I agree with the terms of SheaMoisture.com return policy.